1. Shipping & Delivery
Here are our shipping times sorted by country:
| COUNTRY | SHIPPING TIMES |
|---|---|
| USA | 3-7 business days |
| United Kingdom | 3-7 business days |
| Canada | 5-20 business days |
| Germany | 3-7 business days |
| Rest of Europe | 5-15 business days |
| Australia | 5-20 business days |
| New Zealand | 5-20 business days |
| Rest of The World | 10-30 business days |
Each shirt is made to order, so there is no overproduction and delivery times are shorter as we deliver from a nearby location. This approach is also better for the environment.
Yes, we ship worldwide! Shipping times and costs vary depending on your location. We are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.
Once your order ships, we’ll send you a tracking link via email. You can track it through the carrier’s website. For more tracking information you can also visit our TRACK ORDER page.
If your package is delayed or lost, please contact us, and we’ll assist you in locating it or arranging a replacement.
Shipping costs vary depending on your location and will be calculated at checkout. Enjoy free shipping on orders over $50 (or 50€)!
2. Returns & Exchanges
We offer a 14-day return window for unused items in their original condition.
Contact our support team to initiate a return or exchange, and we’ll guide you through the process.
Yes, items must be unworn, unwashed, and in their original condition to be eligible for a return.
Returns and exchanges are processed within 1-3 business days after we receive the items.
We do not offer free returns at this time, but we strive to make the process as smooth as possible.
3. Sizing & Fit
Refer to our size guide on each product page for measurements and recommendations.
Yes, all of our clothing products run true to size. Check product descriptions for any fit notes.
Contact us to arrange an exchange for a different size within 30 days of receiving your order.
Yes, you can find the size guide on every product page.
Absolutely! Just reach out to us within 14 days for an exchange.
4. Product Care
Machine wash cold, inside out, with like colors, and tumble dry on low for best results.
Minimal shrinkage may occur, especially if dried on high heat. We recommend tumble drying on low.
Our shirts are made from high-quality cotton blends, noted on each product page.
With proper care, our prints are designed to last without significant fading or cracking.
5. Order Issues
Contact us immediately, and we’ll correct the mistake by sending the correct item.
Please reach out to us with photos of the damaged product, and we’ll send a replacement.
You can change or cancel your order within 4 hours of placing it by contacting our support team.
The sooner you notify us of an order cancellation, the better. Because every hour longer increases the likelihood that your shirt (or other item of clothing) is already in production and in some cases this process can no longer be canceled.
Contact us as soon as possible with the correct details, and we’ll make the changes if your order hasn’t shipped yet.
6. Payments & Billing
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
Yes, we use SSL encryption and secure payment gateways to protect your information.
Your payment will be processed at the time of purchase.
Yes! Check our homepage or sign up for our newsletter to stay updated on the latest offers.
7. Payments & Billing
For every order placed, we plant one tree through our sustainability partners.
Every time you place an order, we fund the planting of a tree to help combat deforestation.
Many of our products are made with eco-conscious materials and printing methods.
We work with suppliers who uphold high standards of labor practices and environmental responsibility.
8. Customization & Special Orders
Yes, we offer custom design options. Contact us to discuss your ideas!
Absolutely! Reach out for bulk order inquiries, and we’ll be happy to assist.
Email us with your design request, and we’ll provide details on how we can bring your vision to life.
9. Account & Privacy
No, but creating an account allows for a faster checkout and easy order tracking.
You can create or log into your account by clicking the account icon at the top of our site.
Yes, we take privacy seriously and use industry-standard security measures to protect your data.
We never sell your data, and we follow strict privacy policies to ensure your information is safe.
10. Contact Us
You can contact us via email at support@cloudcityclothing.com or through our contact form.
For urgent inquiries, email is the quickest way to get a response.
Currently, we offer email and form support, but live chat may be available soon.
