Last Updated: 12.10.2024

Thank you for shopping at Cloud City Clothing! We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may return items within 14 days of receiving your order for a full refund or exchange, provided that:

  • The item is in its original condition, unworn, unwashed, and with all original tags attached.
  • The item is not a custom or personalized product, as these items are final sale and cannot be returned.

How to Initiate a Return

  1. Contact Us: Please reach out to our customer service team at support@cloudcityclothing.co with your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  3. Pack Your Return: Securely package the item in its original packaging, include all original tags, and write your RA number on the outside of the package.
  4. Ship the Item: Send your return to the address provided in the return authorization email. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same process outlined above for returns. Once we receive your return, we will process your exchange and ship the new item to you.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Non-Refundable Items

  • Gift cards
  • Sale items
  • Custom or personalized products

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, depending on your preference.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us at:

Thank you for choosing Cloud City Clothing! We appreciate your business and are committed to ensuring your satisfaction.